Returns and Exchanges

Sea Mermaids Return and Exchange Policy

Contact email address: contact@seamermaids.com

1. General Conditions

We want you to be completely satisfied with your purchases at Sea Mermaids. If, for any reason, you are not satisfied with your purchase, we accept returns and exchanges under the following conditions:

2. Return Period

You have 30 days from the date of receipt of your order to return or exchange an item.

3. Condition of Items

Items must be returned in their original condition, unworn, unwashed, with all tags, and in their original packaging. For hygiene reasons, underwear and swimwear items must have the hygienic protection sticker intact.

4. Return Procedure

Send an email to our customer service at contact@seamermaids.com with your order number, the details of the items you wish to return or exchange, and the reason for the return or exchange.

We will provide you with a return label and instructions on how to return the items.

Carefully package the items, include the return form provided in your parcel, and send them to the indicated address.

5. Return Fees

Return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect item.

6. Return Processing

Once your return has been received and inspected, we will send you an email to inform you of the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within 10 business days.

7. Exchanges

If you wish to exchange an item for a different size or color, please follow the return procedure above and specify the details of the desired exchange in your email. Exchanges are subject to stock availability.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at contact@seamermaids.com with a description and photos of the item in question. We will provide instructions for returning the item and sending a replacement at no extra cost.

9. Exceptions

Certain items cannot be returned or exchanged, including gift cards.

10. Contact

For any questions regarding our return and exchange policy, please feel free to contact us at contact@seamermaids.com.

We hope this return and exchange policy answers all your questions. Thank you for shopping with Sea Mermaids!